Q: After Installation, the smart lock unlocks when I lock the door and/or auto unlocks after 30 seconds.
Q: How do I setup the passcode on my PIN Genie smart lock Basic?
Q: How do I change the door code?
Q: Is there a specific length of the door code?
A: The door code can be any combination from 6 to 8 digits.
Q: How many door codes can be registered on a smart lock?
A: The smart lock can store up to 8 sets of door codes.
Q: Can I continue to use my key?
A: Yes, you can always open the smart lock with the keys provided.
Q: What kind of batteries should I use?
A: Only use AA Alkaline batteries or Lithium Batteries. "Duracell" and "Energizer" are recommended. Do not mix new batteries with old batteries in the same smart lock.
Q: What if the batteries go flat, can I still open the door?
A: Yes, you can insert a 9V battery at the bottom of the lock to activate the keypad. Enter the door code to unlock. Then change the batteries immediately.
Q: How do I know when to replace the batteries?
A: The battery low icon will light up on the screen as a reminder.
Q: What is the battery’s life?
A: Approximately 12 months if you use it 10 times per day.
Q: Can I adjust the sensitivity of the alarm?
Q: Under what occasions the alarm in my digital lock will be triggered?
A: It depends on the alarm sensitivity you set. If it is on 3, normal kicking or hitting the lock will trigger the alarm. If it is 1 low, the alarm may only trigger if the lock is damaged.
Q: How do I turn off the alarm on my smart lock?
A: Switch off the “alarm” button at the back of the lock.